Vendix Cart
Website: https://vendixcart.store

At Vendix Cart, customer satisfaction is important to us. Please read our policy carefully before making a purchase.

1. Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • You must provide proof of purchase (order number or receipt).

We do not accept returns on:

  • Used or damaged items (unless received damaged)
  • Personal care items (perfumes, hygiene products) once opened
  • Clearance or final sale items

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–7 business days.
  • The refund will be issued to your original payment method.

Shipping fees are non-refundable unless the return is due to our error (wrong or defective item).

3. Exchanges

We replace items only if they are defective, damaged, or incorrect.

If you need an exchange, contact us at:
support@vendixcart.store

Include:

  • Your order number
  • Photos of the damaged/incorrect item
  • Description of the issue

4. Damaged or Wrong Items

If you receive a damaged or wrong product, contact us within 48 hours of delivery.
Please provide clear photos of:

  • The product
  • The packaging
  • The shipping label

5. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

6. Order Cancellations

Orders can be canceled within 12 hours of placing the order.
After this time, the order may already be processed or shipped.

7. Contact Information

For any return or refund inquiries, contact us at:

Vendix Cart
Website: https://vendixcart.store
Email: support@vendixcart.store